Shipping and Return

We currently ship worldwide. This is done via DHL express. After your order has left our premises, you will receive a shipping confirmation.

Shipping Germany (3,95 €, incl. VAT / free for orders over 39 €)

At Her Health Company we do not charge shipping in Germany for orders over 39 €. For orders below this price we charge a flat rate of 3,95 €, incl. VAT.

We are also happy to send your package to a DHL Packstation. Please enter your 7- or 8-digit ID in the "Company" field of your shipping address.

Shipping costs for outer EU (outside of Germany & excluding Netherlands, Switzerland & UK)  (5,95 € / free for orders from 59 €)

For the rest of the EU countries (excluding Netherlands, Switzerland & UK), the cost for shipping is 5,95 €. For orders from 59 €, the shipment is free!

Shipping costs Netherlands, Switzerland & Great Britain (9,95 € / free for orders from 69 €)

Shipping to Switzerland, Netherlands and the UK costs 9,95 € for orders under 69€. For orders from 69 €, the shipment is free!

Please note that you have to pay any applicable customs duties in Switzerland and the UK. 

Shipping costs Rest of World (25,00 €)

Shipping to the Rest of the World costs a flat fee of 25,00 €. Orders over 250€ receive free shipping. 

** Worldwide Shipping is EXPRESS and will arrive within 3-7 days.

 

RETURNS

Unfortunately, for reasons of hygiene, we do not take back opened products.
The jurisprudence regarding the shipping costs for returns changed on
06/13/2014. From this point in time, the legislature stipulates that
the costs for postage of returned goods are to be borne by the customer.

Please return the goods properly packaged, postage paid and insured to the chosen postage service.

 

Shipping costs

Please note, if your package is returned to us because you provided an incorrect address or did not accept it, you will be charged for reshipment.


PAYMENT

How can I pay for Her Health Company products?

Please place your online order through the Her Health Company website. You can pay for your purchase using the following payment methods:
Mastercard
Visa card
PayPal
Payment with Stripe
Prepayment by internet bank transfer

Unfortunately, we cannot accept American Express at this time. However, you can use an American Express Card through your PayPal account.

Prepayment

Write an email to info@herhealthco.de with your name, the products you want and your address. As soon as we receive the payment, we will ship your goods immediately. If you are paying from another account holder's account, simply indicate in the reason for payment who the payment is for.

Account: NN Native Naturals UG
Sparkasse Berlin
BIC (SWIFT): BELADEBEXXX
IBAN: DE82 1005 0000 0190 8563 60


PayPal
To pay via Paypal you need a free account at Paypal. Paypal then offers you various payment options and also insures all orders up to 500 euros. If you choose the payment method Paypal, you will be redirected to Paypal after your order, where you log in or register again and choose your desired payment method. In addition to paying with your Paypal balance, payments by credit card and direct debit are also possible. As soon as you have made the payment via Paypal, we will ship your goods immediately.

Credit card
Payment by credit card is also possible. You have the possibility to pay comfortably by credit card without registration. Your credit card account will be charged upon completion of the order. Credit card payment is secured by Stripe.



DELIVERY TIMES

How long will it take for my order to arrive?

Orders placed before 12pm on weekdays are usually shipped within 48 hours on business days. We are closed on Saturdays, Sundays and holidays.

I didn't receive my order, what should I do?

Oh no, please contact info@herhealthco.de if you still have not received your order after 10 business days.



RETURN

Unfortunately, we cannot take back opened products for hygienic reasons.
Jurisdiction regarding shipping costs for returns has changed on.
06/13/2014. As of this date, the legislator stipulates that.
the cost of shipping returns must be borne by the customer.

Please return the merchandise properly packaged, postage prepaid and insured to the selected shipping carrier.
Her Health Company ©