Payment, Shipping & Returns
We currently ship to Germany, Austria, Switzerland and France. This is done via DHL express. After your order has left our premises, you will receive a shipping confirmation.
Shipping Germany (3,95 €, incl. VAT / free for orders over 49 €)
At Her Health Company we do not charge shipping in Germany for orders over 49 €. For orders below this price we charge a flat rate of 3,95 €, incl. VAT.
We are also happy to send your package to a DHL Packstation. Please enter your 7- or 8-digit ID in the "Company" field of your shipping address.
Shipping costs for Austra & France (6,95 € / free for orders from 59 €)
For Austria & France the cost for shipping is 6,95 €. For orders from 59 €, the shipment is free!
Switzerland (13,95 € / free for orders from 69 €)
Shipping to Switzerland costs 13,95 € for orders under 69€. For orders from 69 €, the shipment is free!
Please note that you have to pay any applicable customs duties in Switzerland.
How long will it take for my order to arrive?
Orders placed before 12pm on weekdays are usually shipped within 48 hours on business days. We are closed on Saturdays, Sundays and holidays.
I didn't receive my order, what should I do?
Oh no, please contact firstname.lastname@example.org if you still have not received your order after 10 business days.
06/13/2014. From this point in time, the legislature stipulates that
the costs for postage of returned goods are to be borne by the customer.
Please return the goods properly packaged, postage paid and insured to the chosen postage service.
Please note, if your package is returned to us because you provided an incorrect address or did not accept it, you will be charged for reshipment.
How can I pay for Her Health Company products?
Please place your online order through the Her Health Company website. You can pay for your purchase using the following payment methods:
/ Visa card
/ Payment with Stripe
Unfortunately, we cannot accept American Express at this time. However, you can use an American Express Card through your PayPal account.
To pay via Paypal you need a free account at Paypal. Paypal then offers you various payment options and also insures all orders up to 500 euros. If you choose the payment method Paypal, you will be redirected to Paypal after your order, where you log in or register again and choose your desired payment method. In addition to paying with your Paypal balance, payments by credit card and direct debit are also possible. As soon as you have made the payment via Paypal, we will ship your goods immediately.
Payment by credit card is also possible. You have the possibility to pay comfortably by credit card without registration. Your credit card account will be charged upon completion of the order. Credit card payment is secured by Stripe.
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